Privacy Policy

This Privacy Policy explains how Jasmine Wallington, a licensed real estate representative with eXp Realty of Canada, Inc. and part of Mai Real Estate Group (referred to as "we," "us," or "our"), collects, uses, and protects your personal information when you visit this website or interact with our advertisements and lead forms.

Information We Collect

Information you provide. Your name, email address, phone number, and any details you choose to share in a form, message, consultation request, or home evaluation request. This includes information you submit through this website and through our lead forms on advertising platforms such as Google and Meta (Facebook and Instagram).

Information collected automatically. Basic usage data such as the pages you visit, your device and browser type, and general location, gathered through cookies and similar technologies.

How We Use Your Information

We use the information we collect to:

• Respond to your questions and requests
• Deliver the resources you ask for, such as a home evaluation or market report
• Provide, personalize, and improve our real estate services
• Follow up with you about buying or selling a home in Greater Vancouver
• Send occasional updates you have asked to receive
• Meet our legal, regulatory, and professional obligations

Consent and Legal Basis

We collect and use your personal information with your consent, in accordance with Canada's Personal Information Protection and Electronic Documents Act (PIPEDA) and British Columbia's Personal Information Protection Act (PIPA). By submitting a form, you consent to being contacted about your inquiry. You can withdraw your consent at any time (see Your Choices and Rights below).

Advertising and Lead Forms

If you submit your information through one of our lead forms on an advertising platform such as Google, Facebook, or Instagram, that information is collected through that platform and then shared with us so we can follow up with you. Each platform's handling of your data is also governed by its own privacy policy.

How We Share Information

We do not sell your personal information. We do share it with the service providers that help us operate, and only as needed to provide our services. These include our email delivery provider (Brevo) and our customer relationship management system, which is operated for us by Vlaro at crm.vlaroai.com. When you submit a form on this website, your details are transmitted to that system so your enquiry can be tracked and followed up.

We may also share your information with eXp Realty of Canada, Inc. as our licensed brokerage, or where required by law or professional regulation, including the BC Financial Services Authority.

Data Retention

We keep your personal information only as long as needed for the purposes described in this policy or as required by law, after which we securely delete or anonymize it.

Your Choices and Rights

You may ask to access, correct, or delete your personal information, or withdraw your consent, at any time. To stop receiving text messages, reply STOP. To stop receiving emails, use the unsubscribe link. You can also contact us directly using the details below and we will help.

Security

We use reasonable administrative and technical safeguards to protect your information. No method of transmission over the internet is completely secure, so while we work to protect your information, we cannot guarantee absolute security.

Cookies and Analytics

This website may use cookies and analytics tools to understand how visitors use the site and to improve it. You can control cookies through your browser settings.

Third-Party Links

Our website may link to other websites that we do not control. This Privacy Policy does not apply to those sites, and we encourage you to review their privacy practices.

Children's Privacy

Our services are intended for adults. We do not knowingly collect personal information from anyone under the age of 18.

Changes to This Policy

We may update this Privacy Policy from time to time. The current version will always be posted on this page along with its effective date.

Contact Us

If you have any questions about this Privacy Policy or your personal information, please contact us: